Summary

Nelly Perkins

Organized and solution-oriented, with a knack for problem-solving and process improvement. Passionate about helping others succeed, whether through creating accessible guides or training resources.

  • Tenerife 47, Madrid Spain
  • (+34) 619 944 165
  • nellyperkins@gmail.com

Education

Certified Software Tester (CSTE), BCS

2022

The Chartered Institute for IT

Certified Software Tester, capable of designing test cases, executing manual and automated tests, and identifying issues to ensure software quality and functionality.

Master degree in Advertising Management

2008 - 2009

Complutense University of Madrid, Madrid, Spain

By studying a Master's degree in Advertising Management, I gained a deep understanding of strategic marketing, consumer behavior, and brand management. This knowledge equipped me with the skills to create effective advertising campaigns and drive business growth in competitive markets.

Bachelor's in Graphic Design and Advertising

2001 - 2005

Monterrey Center for Advanced Design Studies, Monterrey, Mexico

During my Bachelor's in Graphic Design and Advertising, I developed strong skills in visual communication, branding, and digital media. As the top of my class for all four years, I mastered the integration of design principles with advertising strategies to create impactful and innovative campaigns.

Professional Experience

Technical Support Lead

2020 - Present

BaseKit, Bristol, UK

  • Collaborate across teams to identify and document bugs, errors, and limitations.
  • Create and update help documentation for both partners and direct customers.
  • Prepare and deliver engaging training sessions (in-person and remote).
  • Work within Agile methodologies, utilizing tools like JIRA and Cucumber.

Technical Support Agent & Trainer

2011 - 2020

BaseKit, Bristol, UK

  • Provided multilingual first-line support (English, Spanish, and French) via Zendesk, chat, and phone.
  • Onboarded new team members through training and mentorship.
  • Developed documentation and video tutorials in English and Spanish.
  • Identified and shared workarounds to improve team efficiency.

Graphic Designer & Illustrator

2008 - 2010

RMG Connect, Madrid, Spain

  • Collaborated with international clients like Vodafone, Mercedes Benz, and Irish Tourism to understand their needs and provide tailored design solutions.
  • Supported the creation of illustrations for marketing campaigns, brand assets, and digital content.
  • Worked within tight deadlines to deliver high-quality design work that met client specifications.
  • Contributed to brainstorming and ideation sessions to develop creative concepts for advertising and promotional materials.